Privacy notice
Coventry Conservatory Roof Replacement to a Warm Roof is a site built around one job: explaining what's involved in replacing a flat conservatory roof with a warm one, and passing each enquiry to a single specialist firm covering the visitor's area. This notice sets out how personal information is handled when you visit coventryconservatoryroof.co.uk or send an enquiry through it. The controller responsible for that information is Coventry Conservatory Roof.
Who is responsible for your information
Coventry Conservatory Roof decides what happens to the personal information collected through this site and acts as the controller for data protection purposes. If you want to reach us about anything in this notice, the quickest route is the contact page on this site.
What an enquiry involves, and where it comes from
The enquiry form asks for a name, an email address, a phone number, a postcode or address, and a short description of the roof problem you're dealing with. You can also attach photographs if you have them. Please do not send photographs that show people. If one does, we delete the photograph. Anything you send us afterwards joins the same record. Separately, the network that delivers this site keeps its own technical logs of visits, which have nothing to do with what you type. The form itself isn't run by us directly. Basin (usebasin.com)
Why we use what you've sent, and on what basis
To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. Beyond that first purpose, we keep a record of what's been said so there's a clear account of your enquiry, we use information to help keep this site secure, and occasionally we may need to act on a legal obligation. We don't use anything you send for marketing, we don't profile you with it, we don't run automated decisions on it, and we never sell it. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use.
Other organisations that play a part
Getting your enquiry to the right specialist, and keeping this site running at all, isn't something we do entirely on our own. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.
Whether your information leaves the UK
Because of how this site is hosted and how the enquiry form is delivered, some of what you send may be processed outside the United Kingdom. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.
How long an enquiry stays on file
We'd rather tell you plainly how long we hold on to what you send than leave the question open. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.
Keeping what you send secure
Every page on this site, including the enquiry form, travels over an encrypted connection, so what you type can't easily be intercepted on the way to us. Once an enquiry reaches us, access to it is limited to the people who need to deal with it, whether that's passing it on or answering something you've raised.
Your rights, and what to do if something's wrong
You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you ever feel we haven't handled your information properly, If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.
If an enquiry comes from someone under eighteen
This site is written for adults who own or are responsible for a conservatory, not for children. If we become aware that an enquiry has come from someone under eighteen, we'll delete the information rather than act on it.
No cookies, no analytics, no advertising
This site doesn't set any cookies of its own, doesn't run analytics, and doesn't carry advertising trackers. Nothing about your visit is watched beyond what the hosting network needs in order to deliver the pages to you.
Keeping this notice current
We may need to revise this notice if the way we handle enquiries changes. Whatever version is published on this page is the one that currently applies.